Terms & Conditions

GENERAL INFORMATION

Bookings and Conditions

To confirm your reservation, a deposit of $200 per person is required. Reservations will be held for 7 days only without deposit. #All airfares are subject to strict ticketing deadlines, to be advised at the time of booking. Balance of payment for your holiday is to be paid 42 days prior to departure. The operator reserves the right to accept waitlist clients in place of applicants failing to finalise within the prescribed time.

Prices and Concessions

Prices are quoted in Australian Currency, include GST and supersede all prices previously advertised. Please check the exact price of your tour at the time of paying balance. Airfares are based on the most direct route and are subject to class availability and any new Government taxes. Group concessions for ten or more adults are available. All prices are valid subject to Government surcharges.

Children 15 years and under: When sharing a room with at least one adult, a child receives a discount off the adult coach content price plus the relevant air, rail or sea price.

Concession Card Holders: Prices apply to all Australian and New Zealand pensioners (refer to each price box for discount amount) however concession boat prices are only available where Australian Centrelink Pensioner Concession Card is produced. 'Seniors Card' holders are also eligible for the concession discounts.

In addition to the complimentary airport transfers, free travel pack and map, and our discount airfares, only one Operators  Discount is available per booking.

Single Rooms

Single rooms are available upon request and a supplement is payable at the time of the booking (see each price box). The supply of singles is limited and in the event we are unable to confirm, they may be reserved and paid for directly on tour with the hotel concerned. Our Tour Director will assist. If you are travelling alone on an Escorted Tour, we may be able to match you up with another client in a twin room and save you paying the supplement. Please request at the time of booking.

Triple Rooms

In triple share rooms, the third bed may be a 'foldaway', sofa bed or 'rollaway'.

Cancellations and Amendments

Cancellation fees will be levied relative to the amount of notice given:

Modification to a confirmed booking may incur a $55 per person amendment fee. #Airfares: Tickets are issued on your airfares on receipt of full payment. Once ticketed, these airfares are non-refundable as per airline conditions. Any amendments to these flights may incur a fee. These airfares are not available outside Australia and New Zealand.

Internet Airfares

Please note that the Operator does not incur any liability for airfares purchased by travel agents or clients online via the internet. In the unlikely event that a tour is cancelled, the Operator cannot be held responsible for airfare conditions when the airfare is purchased via the internet with companies other than the Operator. All such risk, loss and expense must be borne by the travel agent or client.

Tour Participation

Children under 5 years of age are ineligible. Children under 18 years of age must be accompanied by an adult. Clients with disabilities are welcome on the Operators  tours providing they are accompanied by an able-bodied companion and do not require special assistance from the Operator  personnel.The Operator reserves the right to refuse to carry anyone if it is felt the individual cannot cope with the requirements of coach tour travel and who may require services and facilities that the Operator cannot guarantee will be available. You agree to not hold the Operator responsible for any decision made by the Operator or any service provider to refuse to carry you, provide any facilities or accommodation to you or to provide any service to you.

Travel Insurance

Clients are strongly advised to take out travel insurance to cover any unforeseen circumstances (eg. cancellation or curtailment expenses, loss of luggage etc). Your licensed travel agent will be pleased to assist with your requirements.

Holiday Inclusions

Transportation, entrance fees and boat cruise prices as per itinerary, services of a Tour Director and Tour Driver, meals as specified, accommodation on a share twin room basis (unless otherwise specified), travel kit, map and bag. Subject to a minimum number of clients, the Operator  reserves the right to operate this touring on a smaller vehicle with a Driver/Guide.

Luggage Allowance

One medium size suitcase per person, the sum of its length/width and depth not to exceed 140cm (56") plus an overnight bag (airline bag size) which may be carried on-board the coach. Maximum weight of all luggage not to exceed 20kg (44lbs). We are required by strict Government vehicle weight regulations to enforce and adhere to this limit. If your luggage exceeds this limit, we ask that you make alternative arrangements for the excess to be forwarded to the termination point of your tour. Please note we suggest you have wheels on your suitcase, as there are certain places where assistance is not available (eg. railway station and cruise terminal).

Smoking and Seat Rotation

Government regulations prohibit smoking inside tourist coaches within Australia. Please restrict smoking to the ample stops en route. To enable everyone the opportunity of enjoying window and front seats, clients change seats daily during the course of the tour.

Clothing and What to Bring

We recommend casual, lightweight, drip-dry clothing, with some warmer articles for the evenings and cooler days. Pack shorts, pullover, several changes of underwear and socks, rubber-soled walking shoes, swimsuit, towel, sleeping clothes and waterproof jacket. Do not forget your hat, camera, film, sunglasses, insect repellent, sunscreen, toilet requisites and a flask for drinking water. Regular laundry facilities are available en route.

Airline/Ship Indemnity

Qantas Airlines' involvement in these tours is as air carrier only. Spirit of Tasmania's involvement in these tours is as sea carrier only. These organisations shall carry no responsibility for statements in this brochure relating to ground content of the tours and the operator indemnifies them against any claim action, loss or damage arising therefrom.

IMPORTANT: Scenic Flights, Boat Cruises, Helicopter Flights, Cable Car Rides, some 4WD Tours, White Water Rafting, Camel Rides, Hot Air Ballooning, Rail, Farmstay Options etc.

These excursions are not operated by the Operator Tours, nor by persons or companies associated with the Operator Tours. These activities involve inherent risk of injury, death, accident, delay and loss, and client assumes all such risk with regard to any misadventure, death, injury, delay or loss which occurs during, or as a result of any such activity.

General Conditions

This brochure represents the entire agreement between the client and the Operator Tours Pty. Ltd., who is the tour operator. the Operator will be responsible to the client for supplying the services and accommodation as described in this brochure, except where such services cannot be supplied, or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of the Operator. In such circumstances, we will do our best to supply comparable services, accommodations and itineraries, and there shall be no refund in this connection. The Operator and its agents   act only as agent for the client and upon the express condition that the Operator shall not be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind, which may be occasioned by reason of any act or omission of any third party (including without limitation, any act, inaction or breach of contract of any third party, which is to or does supply any goods or services for this trip). Without limiting the foregoing, the Operator does not own or operate any third party suppliers of services such as hotels, restaurants, transportation companies, sightseeing companies or local tour operators. It is not responsible for any injury, death, loss or expense due to overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, Government, acts of terrorism, criminal activity, war, quarantine, force majeure events or any other cause beyond its control. All such risk, loss and expense must be borne by the client. Occasionally, it may be necessary to alter or amend itineraries, accommodation and sightseeing arrangements from those published. This may be due to road, weather and other operational needs prevailing at the time, and is always made in the best interests of your comfort. Any personal expenses incurred by a client as a result of any delay, alteration or curtailment of any tour, whether caused by mechanical defect, strikes or any other cause are the responsibility of the client (we strongly recommend all clients take out Travel Insurance, see your licensed travel agent). The operator is unable to guarantee exact arrival and departure times, and is not liable for any failure to make connections with any other service, or guarantee the operation of any particular service. In the case of breakdown and other unforeseen circumstances, the operator reserves the right to substitute vehicles other than specified, to ensure the operation of a tour. These coaches will be modern touring vehicles and may not have some of the features described. Please note that if you arrange for payment through an unaccredited agent, the unaccredited agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us, and the travel agent has no authority, expressed or implied, to receive monies on our behalf. There is no liability on our part, in respect of any monies paid to your travel agent. The company reserves the right to cancel any ticket or booking, or to refuse to carry any client where payment has not been received by the company within the specified time. The company reserves the right to amend or cancel tours at any time.

Brochure Validity

01 September 2004 - 31 August 2005.