Campervan Rental Conditions

1 April 2005 - 31 March 2006

INCLUDED IN EXCLUSIVE GROSS RATES

• Unlimited kilometres
• Vehicle insurance (excess applies)
• 10% GST
• Kitchen Kit
• Pre-Hire Cleaning
• 24 hr nationwide road service helpline (tollfree)
• Travel Wallet including Super Saver with discounts to Tourist Attractions
• Tourist information, including maps and guides, available at branches

INCLUDED IN INCLUSIVE GROSS COMPONENT

• As per the exclusive rates, and also:
• Excess Reduction Option 2
• 2% Stamp Duty and Administration Fee
• Personal Kit (One per person)
• Extra Drivers fees
• Taxi fare from airport to branch on pick-up only (Taxi fare is reimbursed upon presentation of receipt)
• 1 x Table
• 2 x Chairs
• PGO (Pre-purchase gas option)
• PCO (Premium Cover option)

TERMS AND CONDITIONS

This document contains a summary of some of the Rental Conditions. For full detailed Conditions refer to the Conditions schedule in the Rental Agreement. Please note all prices quoted in this document are in Australian dollars. Rates and Conditions quoted in our brochures and/or documentation are subject to change without notice.

BRANCH HOURS FOR PICK-UP AND DROP-OFF

Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Hobart, Melbourne, Perth, Sydney.

Daily from 0800 to 1700, closed Christmas Day.

The operator requests that clients collecting or returning their vehicle to arrive at the operator branch by 1630.

Pick-ups and drop-offs after branch hours may be available by prior arrangement.

TRANSFERS

The operator's clients will need to make their own way from the airport to the operator branch, at their own cost.

Note: Taxi fare from airport to branch on pick-up only is included in the Inclusive component (Taxi fare is reimbursed upon presentation of receipt)

RENTAL DURATION

When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the vehicle's return is counted as the final day of the rental. When a rental moves from one rate season into the next, the calculation is based on both rates.

Minimum rental period is 5 days. Minimum rental period is subject to change during peak periods.

Minimum rental period for one-way rentals is 7 days, this excludes multiple rentals, which are subject to a 5 days minimum rental period. Shorter hires are available on application only.

• Late pick up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
• Late returns will be charged on a per day basis. Failure to obtain authorisation for a rental extension will result in a daily rental fee of AU$150 in addition to the daily rate.

ONE-WAY RENTALS

One-way rentals are available between all branch locations. One-way rentals between Tasmania and the mainland are on request. A One-way rental fee of AU$220 is charged, this is in addition to the Broome surcharge fee if applicable.

RENTALS IN BROOME

An additional remote location fee of AU$400 applies to all rentals picking up or dropping off (or both) in Broome. Only one remote location fee is charged per vehicle. This is in addition to the One-Way fee if applicable.

AIRPORT CONCESSION FEE

An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport pick-up fee of AU$6.60 per hire will apply for hires with pick-up at Hobart airport. This fee is subject to change.

EXTRA DRIVER FEES:

An extra driver fee of AU$3 per day (maximum charge AU$150) applies per additional driver.

Note: Additional drivers fees are included in the Inclusive component.

FOR YOUR PROTECTION

Personal Injury is covered in most cases through Registration Third Party Insurance. We strongly recommend that all people travelling in Australia take out Personal Travel Insurance.

All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AU$5,000 (‘the excess") of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break-in, vandalism. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if we are successful in recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take months to resolve.

Please see the ‘Exclusions’ section below, whereby all Excess Reduction cover will be made void.

This AU$5,000 excess can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1 or Excess Reduction Option 2.

Excess Reduction Option 1

With Excess Reduction Option 1 the hirer is responsible for the first AU$2,500 of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

Please see the ‘Exclusions’ section below, whereby all Excess Reduction cover will be made void.

Excess Reduction Option 2

With Excess Reduction Option 2 the hirer is responsible for the first AU$220 (2WD vehicles) or AU$440 (4WD vehicles) of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

Please see the ‘Exclusions’ section below, whereby all Excess Reduction cover will be made void.

Note: Excess Reduction Option 2 is included in the Inclusive component.

Premium Cover Option (PCO)

Where PCO is taken out at a flat rate of AU$40 per rental (2WD and 4WD) in addition to Excess Reduction Option 2, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party.

Note: PCO is included in the Inclusive component.

THE OPERATOR STRONGLY RECOMMENDS OUR CUSTOMERS TO TAKE EXCESS REDUCTION OPTION 2 AND PREMIUM COVER OPTION FOR TRAVEL WITH COMPLETE PEACE OF MIND.

EXCLUSIONS:

Standard Excess, Excess Reduction Option 1 & 2 and PCO do not cover:

1. Any water related damage, which includes but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through low plain flooded areas
d) beach driving

2. Personal belongings: we recommend the hirer does not leave valuables in the vehicle and that they take out personal insurance.

3. All Excess Reduction is void if the terms of the Rental Agreement are breached. The hirer will be responsible for the total cost of any damage. This will also include any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.

4. The incorrect use of fuel (fuel being diesel or petrol). The hirer will be responsible for any associated cost.

5. The cost to retrieve or recover a vehicle which has become bogged, regardless of the Excess Reduction Package taken.

6. The cost to replace keys which have become lost, or retrieval of keys which have been locked in a vehicle.

VEHICLE SECURITY DEPOSIT

On pick up of the vehicle, a Vehicle Security Deposit is payable. The amount is determined by the Protection Package selected (refer to the FOR YOUR PROTECTION" section). If you do not take Excess Reduction Option 1 or Excess Reduction Option 2, the Security Deposit is AU$5,000 payable by cash, Traveller’s Cheques, or credit cards. Should the Deposit be paid by credit card, the amount will be debited to your account immediately. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. The operator does not accept any liability for variances up or down. Should the Deposit be paid by cash, a cash qualification process will apply.

If Excess Reduction Option 1 has been taken the Security Deposit is AU$2,500 payable by cash, Traveller’s Cheques or credit card. If paid by credit card, authorisation will be gained for the AU$2,500 Security Deposit. Should the Deposit be paid by cash, a cash qualification process will apply.

If Excess Reduction Option 2 has been taken the Security Deposit is AU$220 (2WD vehicles) or AU$440 (4WD vehicles), payable by cash, Traveller’s Cheques or credit card. Should the Deposit be paid by cash, a cash qualification process will apply. If paid by credit card, authorisation will be gained.

The Security Deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (Fuel being petrol, diesel and LPG gas).

We reserve the right to retain a AU$125 soiling fee if the vehicle is not returned with the interior in a clean condition and 4 wheel drive vehicles free of mud. The toilet and waste water tank (if applicable) must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.

Except where the customer has purchased PGO and/or PFO, failure to return the vehicle with full petrol, diesel and/or LPG tanks will result in refill charges. Petrol, diesel and LPG gas refill charges will be advised upon return of the vehicle.

INFRINGEMENTS

We reserve the right to charge the hirer for any speeding, parking or tollway fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine will be AU$60.

EXCHANGE RATE / CURRENCY VARIATIONS

All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. The operator does not accept any liability for variances up or down.

CREDIT CARDS

If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a customer. Preferred credit cards are Visa Card and Mastercard. A surcharge of 2% applies for payment by American Express.

LICENCE

A full Australian drivers licence, held for a least one year, is to be presented at the time of rental.

AGE RESTRICTIONS

Drivers must be 21 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers over the age of 75.

KITCHEN KIT

The Kitchen Equipment (crockery, cutlery, cooking utensils) for all 2WD and 4WD Campervans is included in the daily rental rate at no extra cost.

CHANGE OF DROP-OFF DESTINATION

If the hirer wishes to change the drop-off destination after the Rental has commenced, they must first obtain authorisation from the destination branch. Subject to the change being approved, an additional charge of up to AU$700 will apply.

RENTAL EXTENSION 

If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from the destination branch. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension.

Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily hire rate.

ROAD RESTRICTIONS

2 Wheel Drive vehicles can only be driven on sealed/bitumen roads. The only exception to this are access roads to recognised campgrounds.

4 Wheel Drive vehicles can be driven on recognised unsealed tracks.

4 Wheel Drive vehicles may only travel to the following areas with the written permission of the operator: Simpson Desert, Strzelecki Track, Gunbarrel Highway, Cape York, the Bungle Bungles, Oodnadatta Track, Birdsville Track, Tanami Track and Gibb River Road. Permission being granted is subject to weather and road conditions. The distance to nominated destinations in relation to the length of the hire period will also be considered.Our vehicles are not permitted on the Canning Stock Route, the Lost City in Litchfield Park and the Telegraph Road section of the road to Cape York.

The operator reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.

ON-ROAD ASSISTANCE

Any problems associated with the vehicle, including equipment failure, must be reported to the operator as soon as possible, and within 24 hours in order to give the operator the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period.

REPAIRS

Repairs up to AU$100 may be effected without authorisation and will be reimbursed. For amounts over AU$100, the operator  will need to be informed in advance. Repairs will be approved provided the hirer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

CHANGE OF VEHICLE

Should the vehicle booked be unavailable through unforeseen circumstances, the operator reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

VEHICLE CATEGORY

Vehicles cannot be requested by make or model, only by vehicle category.

VOLUNTARY DOWNGRADE

Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

TAXES

A charge of 2% of the total cost will be levied to cover state government taxes, duties and associated cost. This is payable upon collection of the vehicle.

Note: This charge is included in the Inclusive component.

IMPORTANT

The operator reserves the right to refuse any rental at its discretion.

ANIMALS

No animals are permitted in our vehicles, excluding guide dogs.

PERSONAL AND COMPANY CHEQUES

Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be paid to the operator 14 days prior to commencement of rentals. Personal or Company cheques are not acceptable as the vehicle security deposit.

DISCLAIMER

Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by the operator or modifications and/or upgrades to the vehicle design made by the manufacturer.

ADDITIONAL SERVICES

The operator  strongly advises all 4WD customers venturing into remote areas of Australia to carry a 4WD Outback Safety Kit, which includes a satellite safety beacon. The beacons can be activated in emergency situations to alert rescue authorities. The Outback Safety Kits are available for hire with all 4WD vehicle rentals for AU$95.

The Outback Safety Kit is included FOC when booking our 4WD training course which is available from all nine branches on mainland Australia, 7 days per week. The course will need to be pre-booked.

To be requested at time of reservation and paid by customer on pick up:

To be requested and paid by customer on pick up:

To be booked at time of reservation

Note: 1 x Personal Kit per person, 1 x Table, 2 x Chairs, PGO (Pre-purchase gas option) are included in the Inclusive component.

NOTE: TERMS & CONDITIONS AND RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE.