Terms & Conditions

RENTAL INCLUSIONS / EXCLUSIONS

Rates do NOT include:

• Government taxes of 2% of the total rental payable at the time of pick-up.
• Excess Reduction Options
• Refundable Security Deposit
• Fuel and LP Gas

RENTAL CHARGES

We calculate the number of days a vehicle is rented on a CALENDAR DAY BASIS:

1. The day of pick-up is counted as DAY 1 of the rental
   
2. The day the vehicle is returned is counted as the FINAL DAY of the rental

Pick-up or drop-off time is from 0800hrs to 1700 hrs at all branches. Please ensure that you allow adequate time to complete the required paperwork when collecting or returning your vehicle.

MINIMUM HIRE PERIODS

Minimum rental is 5 days for all vehicles. The minimum one-way hire period is 7 days. Please note there may be changes to these minimum rental durations during peak periods.

PICK-UP & DROP-OFF

Pick-up and drop-off time is between 0800 and 1630 at all branches. Please ensure that you allow adequate time to complete the required paperwork when collecting or returning your vehicle. All vehicles must be collected from and returned to the operator's branch.

RENTAL EXTENSIONS

Should the client wish to extend their rental, we will do our best to meet this request. The renter must request the rental extension as soon as possible by ringing the Reservation Team. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension or to our nearest branch prior to the commencement of the extended rental. We reserve the right to refuse an extension of rental if the vehicle is unavailable for the additional period. Failure to obtain authorisation will result in a fee of $150 in addition to the daily rate.

BABY/BOOSTER SEATS
 
The operator campervans can not be fitted with Baby or Booster seats. Doing so will breech the terms of your rental agreement.
 
ONE-WAY RENTALS
 
 A "rent here, leave there" service is available for an extra A$200 between all branches. Minimum One-Way rental period is 7 days. 
 
 CHANGE OF DROP-OFF DESTINATION
 
If a client changes their final destination after the rental has commenced a fee of $700 will apply. For example, if the rental is booked from Sydney to Darwin, but you phone us while on hire to change the return location to Cairns, an additional fee of $700 will apply.
 
 AVAILABILITY/CHANGE OF VEHICLE
 
We reserve the right to substitute a comparable or superior vehicle at no extra cost in some circumstances. This shall not constitute a breach of contract, and does not entitle the renter to any refund.

ROAD RESTRICTIONS

The operator vehicles can only be driven on bitumen roads. 
 
Vehicles must not come into contact with saltwater. If this happens, the full $2500 excess will apply. 
 
The operator reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions. We strongly recommend you do not drive at night in the outback areas of Australia.

LIVING EQUIPMENT

The Living Equipment (crockery, cutlery, cooking utensils, linen, sleeping bags, pillows and towels) for all Campervans is included in the daily rental rate at no extra cost.

FOR YOUR PROTECTION
 
Personal Injury is covered in most cases through Registration 3rd Party Insurance. The operator strongly recommends that all clients take out travel insurance.
 
All vehicles are fully insured for the damage to the vehicle or to the property of a third party. The renter is responsible for the first $2,500 (excess) of the cost of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and under body damage, towing and recovery costs, theft, fire or break-in. This excess applies in respect of each claim, not each rental.
 
The excess is applicable regardless of who is at fault and must be paid at the time the accident is reported, not at the completion of the rental. The insurance excess will be refunded if we are successful in recovering the cost of the damages from the third party. This process can take up to two years.
 
The campervan excess can be reduced, in most circumstances, by the purchase of Excess Reduction Options.  
 
EXCESS REDUCTION OPTION 1 
 
The $2,500 campervan excess can be reduced to $1,000 with the purchase of Excess Reduction Option 1 at a cost of $16 per day. The maximum charge for Excess Reduction Option 1 is $800 per rental.
 
With Excess Reduction Option 1 the renter is responsible for the first $1,000 of ANY ACCIDENT COST including single vehicle accident, windscreen and tyre damage, overhead/under body damage, towing and recovery costs, theft of vehicle, fire or break in.
 
EXCESS REDUCTION OPTION 2

The $2,500 campervan excess can be reduced to $220 with the purchase of Excess Reduction Option 2 at a cost of $26 per day. The maximum charge for Excess Reduction Option 2 is $1,300.
 
With Excess Reduction Option 2 the renter is responsible for the first $220 of ANY ACCIDENT COST including single vehicle accident, windscreen and tyre damage, overhead/under body damage, towing and recovery costs, theft of vehicle, fire or break in.
 
PREMIUM COVER OPTION (PCO)

Hirers who purchase Excess Reduction Option 2, are also able to take out the Premium Cover Option, which waives their Campervan excess liability to Nil.
 
Premium Cover is available for a flat fee of AU$40 per hire (irrespective of hire duration).

PLEASE NOTE: 
 
Standard Excess, Excess Reduction 1, Excess Reduction 2 and Premium Cover option do NOT cover:
 
 (a) Excess Reduction Option 1, Excess Reduction 2 and Premium Cover (PCO) do not cover water submersion or salt-water damage.
 
 (b) Personal belongings are not covered. We recommend the renter does not leave valuables in the vehicle and should take out personal insurance.
 
 (c) Breech of Rental Agreement terms. The renter will be responsible for the total cost of any damage. This will include any damage caused by wilful conduct e.g. sitting or standing on the bonnet or roof of the vehicle.
 
 (d) Bogged Vehicles – The renter will be responsible for the cost to retrieve or recover a vehicle, which has become bogged, this includes any associated costs related to the incident eg. (under body damage), regardless of protection package taken.
 
 (e) Incorrect use of fuel – The renter will be responsible for any associated cost if fuel is used incorrectly (fuel being diesel or petrol). 
 
 (f) The cost to replace keys which have become lost, or retrieval of keys which have been locked in a vehicle.
 
VEHICLE SECURITY DEPOSIT
 
On pick-up of the vehicle a Security Deposit is payable. The amount is determined by the Excess Reduction Option selected. If the renter does not take Excess Reduction Option 1 or Excess Reduction Option 2 the Security Deposit is $2,500 payable by cash, travellers cheques or credit card. Should the bond be paid by credit card the amount will be debited to the renters account immediately.
 
 If Excess Reduction Option 1 has been taken the Security Deposit is $1,000, payable by cash, traveller’s cheques or credit card.  Should the bond be paid by credit card the amount will be debited to the renter’s account immediately.
 
 If Excess Reduction Option 2 or Excess Reduction 2 + PCO has been taken the Security Deposit is $220, payable by cash, traveller’s cheques or credit card. Should the bond be paid by credit card the amount will be secured by credit card imprint, the funds WILL NOT be debited to the renter’s credit card.
 
 The Security Deposit is fully refundable provided the vehicle is returned to the branch specified at the time of booking, on time, undamaged, and with fuel and gas tanks full.
 
 We reserve the right to retain a $125 cleaning fee if the vehicle is not returned with the interior in a clean condition or if the toilet and/or wastewater tank (if applicable) not emptied prior to the return of the vehicle.
 
 Personal Or Company Cheques Are Not Acceptable As Vehicle Security Deposits.
 
 If the Security Deposit was paid with cash or travellers cheques, an Australian dollar cheque will be given to the renter or the amount will be refunded onto a credit card. For security reasons, cash amounts will not be given out on return of the vehicle.
 
 FUEL AND LP GAS

 All vehicles are supplied with a full fuel tank and bottle of LP gas (If applicable). These must be returned full, or the Renter will be charged accordingly.
 
 Fuel costs approximately $1 dollar per litre at the time of printing. Fuel can cost up to 30% more in rural or outback areas.
 
CREDIT CARD TRANSACTIONS

If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a Customer. 
 
 All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. The operator accepts no liability for these variances, up or down.

PERSONAL CHEQUES
 
Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be paid to the operator 14 days prior to the commencement of the rental. Personal or Company cheques are not acceptable as vehicle security deposits.

AGE LIMITS

Minimum age of driver/drivers is 21 years, & must be able to provide a valid full license held for at least one year upon collection of the vehicle.

PETS

Pets are not permitted in our vehicles, excluding Guide Dogs.
 
BREAKDOWNS AND ACCIDENT ASSISTANCE

All vehicles are fully maintained, serviced and detailed between rentals by our experienced staff. However, minor problems can occur. If advice or assistance for breakdown is required, support is available to every renter throughout Australia by telephoning the operator's toll-free information desk or calling into any of the operator's branches. 
 
REPAIRS

During your rental small repairs may be required. Repairs up to $100 may be conducted without authorisation and will be reimbursed upon vehicle check-in with appropriate receipts.
 
For amounts over $100, the operator MUST authorise repairs in advance and we will approve repairs, provided the renter was not directly responsible for the damage.

MAP PLAN OF AUSTRALIA

All vehicles are supplied with a Map of Australia, and a campground guide.
 
Detailed Road Atlases of Australia can be purchased for A$20 directly from the branches. All branches have a good supply of complimentary tourist information. Our experienced staff will be happy to offer tips on local touring, road conditions etc.

TRAFFIC INFRINGEMENTS

The operator reserves the right to charge any traffic infringement notice, parking fine or unreported third party damage direct to the customer's account or Credit Card.

Additional items:

Picnic Tables AU$22 per rental.
Picnic Chairs AU$12 per rental.
Awning AU$5 per day (max charge $100 per rental).
First Aid Kit AU$39 per kit to purchase.